Terms and Conditions
1. GENERAL DEFINITIONS
1.1. These Terms and Conditions apply to and govern the contractual relationship between “the Company” and “the Customer.”
1.2. “The Company” refers to RCS London Transfer, including any of its employees and authorized drivers. “The Customer” is any party that accepts an offer from the Company for the provision of its services.
1.3. RCS London Transfer is the trading name of RCS London Transfer. The Company acts as an agent on behalf of the driver or chauffeur but also owns vehicles and employs its own drivers. RCS London Transfer is located at 1 Skye House, 55 Sark Mews, London, E14 3PW.
1.4. “The Services” include, but are not limited to, all transportation, courier, or delivery services provided by the Company to the passenger during the term of this contract.
1.5. “The Contract” refers to the agreement between the Company to deliver and the Customer to receive the services, as stipulated in these Terms and Conditions.
2. THE CONTRACT
2.1. The contract becomes binding only upon acceptance (as defined in clause 2.2) by the Company of the booking made by the Customer. The contract will be subject to the terms and conditions described herein. By entering into a binding contract with the Company, the Customer agrees to accept these terms and conditions.
2.2. The Company is deemed to have accepted the booking made by the Customer only if:
a) The Customer receives a transaction reference number from an authorized representative of the Company, either by phone or email (unless other means of communication are expressly agreed upon between the Company and the Customer), or
b) By the provision of the services, whichever occurs first between a) and b).
2.3. A booking made by the customer can only be altered, cancelled, or withdrawn after acceptance by the company (see clause 6 for applicable cancellation fees).
2.4. To avoid no-show charges, Customers must not leave the pickup location without first contacting RCS London Transfer Control at +44 7990778696.
3. ACCOUNTS
3.1. The Customer may open an account with RCS London Transfer, subject to credit verification and approval.
3.2. The customer can open one of two types of accounts:
3.2.1. Invoice Account: At the end of each week, an invoice is sent, which must be settled within 5 days of the issue date.
3.2.3. Prepaid Account: A predetermined amount is deposited with us, and the cost of each transfer is deducted from this amount. A monthly review of deposits and expenses is conducted each month. There is no account management fee with this account.
3.3. Account inquiries will only be considered if raised within our 14-day credit terms.
3.4. Upon completion of each trip, the customer may be required to sign a payment authorization slip as proof of travel and for approval of any additional travel expenses.
3.5. Prices will be reviewed at the end of each calendar year.
3.6. If the company is not notified of late payment, it reserves the right to refuse previously scheduled services.
4. THE SERVICES
4.1. The services that the Company agrees to provide will include those specified in the Company’s sales documents, unless expressly agreed in writing between the Company and the Customer. Any images and descriptions of the services provided on the Company’s website, price list, marketing materials, and other documents issued by the Company are for illustrative purposes only and shall not be binding on the Company.
4.2. The information contained on the Company’s website, price list, marketing materials, and any other documentation related to the provision of services by the Company is subject to change at the Company’s sole discretion and without obligation to notify the Customer. This includes, but is not limited to, any accidental errors and omissions in the documentation. Such accidental errors and omissions shall not give rise to any liability on the part of the Company.
4.3. The Company reserves the right to use third-party services (i.e., contractors or subcontractors) to provide services to the Customer.
5. TOURS
5.1. The driver will pick up the passengers at the designated reservation locations.
5.2. The driver will remain with the vehicle at all times.
5.3. If local guides are requested with sufficient notice, they can be arranged for an additional fee.
5.4. The tour end time will not be extended to accommodate customer delays.
5.5. The driver will wait for passengers at any point during the tour for a maximum of 15 minutes after the agreed meeting time. If the passenger does not communicate with the driver to specify their location, the driver will depart and proceed to the next location on the tour itinerary.
6. THE PRICE
6.1. The price of the services will be the quotation provided to the Customer by the Company, unless expressly agreed otherwise in writing between the Company and the Customer.
6.2. All price quotations are subject to the passenger being available to travel at the reserved time.
6.3. The Company reserves the right to alter the price of the services at its sole discretion, without prior notice. Only price quotations or service reservations already confirmed by the Company will be considered binding.
6.4. The Company reserves the right to adjust the price of the services to reflect any increase in the cost of services caused by unforeseen conditions beyond the Company’s control, such as flight delays or cancellations (including any costs incurred due to omissions by the Customer).
6.5. The waiting time for all residential pickups will be free for the first 5 minutes. After that, the Customer will be charged £3 per every 5 minutes for the entire waiting period.
6.6. As per the general airport guidelines below, the first half hour following the driver’s entry into the terminal for airport, port, or station pickups is free of charge. Additional free waiting time can be requested at the time of booking. If the passenger does not call the driver within 30 minutes of arrival, the driver will regard the booking as a no-show. If the customer contacts the driver and requires more waiting time, there will be a fee of £25 per 30 minutes in addition to parking fees.
7. GENERAL AIRPORT ENTRY RULES
Drivers will enter the terminal as follows:
- 30 minutes after landing for domestic flights.
- 45 minutes after landing for European flights and passengers.
- 1 hour after landing for intercontinental flights and non-European passengers.
For non-European customers, the driver will arrive 1 hour after the flight lands.
If the passenger completes all arrival processes and reaches the arrival hall before the specified times, the driver or company office must be contacted at +44 7990778696. In this scenario, the driver typically takes about 15 minutes to approach the parking area, find a vacant spot, and enter the terminal.
Failure to contact the company office within this period will be considered a “no show” and will be subject to cancellation fees as specified in clause 10.
Any pickups, drop-offs, or other deviations from the original route will be subject to a minimum charge of £10 per deviation/stop.
8. AIRPORT MEETING POINTS
8.1. At the exit of the arrivals area:
8.2. Heathrow Terminal 2 – BOOTS Pharmacy
8.3. Heathrow Terminal 3 – BOOTS Pharmacy
8.4. Heathrow Terminal 4 – Costa Coffee
8.5. Heathrow Terminal 5 – North Meeting Point
8.6. Gatwick South Terminal – Boots Pharmacy
8.7. Gatwick North Terminal – WH Smith
8.8. Stansted – Orange zone – Car Park Pickup
8.9. Luton and City Airports – Pickup-Designed Location.
8.6. The driver will wait for the customer with a sign displaying their name.
8.7. Following the specified General Airport Entry Rules, the driver will wait for 30 minutes after arriving at the terminal. After this period, the wait will only be extended if the passenger contacts the driver and agrees to pay an additional cost of £25 for each half-hour of waiting and extra parking costs.
8.8. If the passenger cannot find the driver, they should call +44 7990778696 or use WhatsApp at the same number. The passenger must not leave the terminal.
8.9. All bookings must include the Customer’s contact number to facilitate communication between the driver and the customer.
8.10. Bookings made for services on selected Christmas holiday dates (December 24, 25, and 26), as well as on December 31 and January 1, are subject to an 80% surcharge on the normal price, as published on the company’s website.
8.11. All payments made with credit/debit cards will be subject to a booking fee of £3 in addition to the quoted price.
8.12. Any damage to the vehicles caused by passengers due to dirt, breakages, or any other similar cause will be charged at a minimum rate of £50 or more if the driver considers the damage to be greater. This fee is payable in cash directly to the driver and is in addition to the price of the services quoted by the Company for the booking.
9. LUGGAGE
9.1. Passengers are responsible for ensuring that their luggage is loaded/unloaded from the vehicle at all times. The Company and/or its drivers (including all contracted or subcontracted drivers) have the right to refuse the Passenger or to undertake a journey if the Passenger has excess luggage, (more than what was declared at the time of booking).
9.2. Neither the Company nor any of its drivers (including any contracted or subcontracted drivers) accept liability for loss or damage to luggage.
9.3. The Company will not transport any of the following items in its vehicles:
9.3.1. Dangerous and illegal substances
9.3.2. Pets and other animals (except registered guide dogs for the visually impaired)
9.3.3. Large sums of money
9.3.4. Any alcoholic beverages
9.3.5. The Company reserves the right to prohibit any additional items at its discretion
9.4. If the Company and/or its drivers (including all contracted or subcontracted drivers) refuse to provide the Services to the Passenger due to the Passenger carrying the items listed in clause 9.3, cancellation fees will apply (see clause 6), and the Contract will be considered terminated from that point.
9.5. Neither the Company nor its drivers (contracted or subcontracted) assume any responsibility for any loss or damage caused to forgotten items transported in their vehicles. If the driver is unable to deliver such an unattended item to the designated recipient for reasons beyond their control, the driver will return the item to the company’s office, where related storage and delivery fees may apply.
10. CANCELLATIONS AND CANCELLATION FEES
10.1. A booking made by the Customer can only be cancelled after acceptance by the Company. Such cancellation will not be binding unless expressly agreed to by the Company in writing via email, WhatsApp, or text message.
10.2. All cancellations initiated by the Customer will be subject to a cancellation fee, the exact amount of which depends on the length of the notice period given by the Customer to the Company.
10.2.1. The Company reserves the right to charge the following cancellation fees:
- 100% of the quoted price for notices given 0 to 5 days before the scheduled travel time.
- 50% of the quoted price for notices given 5 to 7 days before the scheduled travel time.
10.2.2. Failure to contact the Company will be considered a “no show” and will be subject to a full cancellation fee (100% of the quoted price).
10.2.3. A full cancellation fee (100% of the quoted price) will be applied if the Company refuses to transport any of the items listed in clause 9, with no entitlement to a refund.
10.2.4. All other cancellations are subject to a minimum cancellation fee of £20.
10.2.5. Cancellations must take place in writing communication to info@rcslondontransfer.co.uk or WhatsApp to +44 7990778696
10.2.6. Our drivers are not allowed to take cancellations or new bookings, please be in touch with our company office.
10.2.7. Flight delays do not cause automatic cancellations. Flight cancellations at the last minute will result in a cancellation without refund. In this case, we will issue the passenger with a receipt that they can use to request a refund from the airline they were flying with.
10.2.8. In the event that a flight is cancelled and the customer wants to be picked up at a later time, a new reservation and payment will be required.
11. LIMITATIONS AND EXCLUSIONS
11.1. The Company shall not be liable to the Customer and shall not be deemed in breach of contract for any delay in delivery or performance, or any failure to perform any of the Company’s obligations related to the services, if the delay or failure is due to any cause beyond the Company’s reasonable control. Such causes include, but are not limited to:
11.1.1. Natural disasters
11.1.2. Wars and other civil disturbances (protests, funerals, roadblocks) and conflicts
11.1.3. Any acts and provisions imposed by governmental authority (or equivalent authority)
11.1.4. Power failures and comparable system failures
11.1.5. Strikes and any other industrial actions
11.1.6. Traffic accidents and robberies
11.1.7. Flight delays and cancellations
11.1.8. Any other events out of our control that may cause delay or failure in the delivery of the service by the Company to the Customer.
11.2. The Company shall not be liable to the Customer or Travel Agency for any direct or indirect loss or damage suffered in connection with the services provided. Unless expressly provided for in these Terms and Conditions.
11.3. The Customer agrees to:
11.3.1. Keep the contract and all information provided by the passenger related to the Company’s business and/or products confidential, and not use or disclose such information to third parties without the Company’s written consent, provided that this obligation shall not apply to information that is or becomes public knowledge except by reason of the Customer’s default.
11.3.2. The condition described in paragraph 11.3.1 shall survive the termination of the contract or after the service is completed.
12. IMPORTANT NOTICE ON RESCHEDULING TRANSFERS AND TOURS
At RCS London Transfer, we strive to provide our customers with reliable and punctual service. To ensure that our drivers are available and can meet your scheduling needs, we carefully plan and assign drivers to each job well in advance. Here’s how our booking and rescheduling policy works:
How Our Scheduling Works
- Advance Booking: When you book a transfer or tour with us, a driver is assigned to your job based on your requested timeframe. This assignment is made well in advance to guarantee availability and to ensure that your journey is smooth and timely.
- Driver Commitment: Once a driver is assigned to your booking, they block off their schedule for your transfer or tour. This means they are not available to take other jobs during this time.
Rescheduling Policy
We understand that sometimes plans change and you may need to reschedule your transfer or tour. However, due to the advance scheduling and commitment of our drivers, we have the following rescheduling policy:
- Minimum Notice: Any rescheduling must be done with at least 48 hours’ notice. This allows us to adjust the driver’s schedule and offer the slot to other clients.
- Last-Minute Changes: Unfortunately, rescheduling with less than 48 hours’ notice is not possible. By this time, the driver has already been committed to your job and has not had the opportunity to take another job.
- No Exceptions: To maintain fairness and reliability for all our customers and drivers, we are unable to make exceptions to this policy.
Why This Policy is Important
- Driver Availability: Our drivers rely on their scheduled jobs for their livelihood. Late cancellations or rescheduling can result in lost income for them as they may not be able to find alternative work on short notice.
- Service Quality: By adhering to this policy, we ensure that all customers receive dependable and timely service, with no last-minute disruptions.
We appreciate your understanding and cooperation in adhering to this policy. Should you need to reschedule your transfer or tour, please contact us as soon as possible within the 48-hour window. Our team is here to assist you and ensure a smooth and pleasant experience.
For any questions or further assistance, please feel free to contact us at info@rcslondontransfer.co.uk.
Thank you for choosing RCS London Transfer.
13. GOVERNING LAW
The Contract shall be governed by the laws of England, Scotland, and Wales.
14. PRIVACY POLICY
You agree that we may use the personal information provided by you to conduct anti-fraud checks. The personal information you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of this information. Full Privacy Policy
15. CHANGES TO TERMS AND CONDITIONS
The Company reserves the right to revise the Terms and Conditions at any time, at its discretion, and without prior notice to the Customer. This copy of our current Terms and Conditions is provided to customers when opening an account with us and upon request to review our general business terms.
The revised Terms and Conditions will be distributed to account holders.
updated on April 15, 2024