Terms & Conditions

RCS London Transfer

Last updated: January 2026

These Terms and Conditions (“Terms”) govern the provision of services by RCS London Transfer Ltd (“RCS”, “the Company”, “we”, “us”) to the Client (“Client”, “you”), whether acting as a principal or as an agent on behalf of authorised drivers and chauffeurs.

1. DEFINITIONS AND INTERPRETATION

1.1 Company refers to RCS London Transfer Ltd, its employees, directors, agents, authorised drivers and subcontractors.

1.2 Client refers to any individual, company, travel agency, tour operator or third party that books, requests or receives Services from the Company.

1.3 Passenger refers to any individual transported or serviced under a booking made by the Client.

1.4 Services include, but are not limited to, private transfers, chauffeur services, tours, disposals, courier services and any ancillary services provided by the Company.

1.5 Booking means a confirmed request for Services accepted by the Company.

1.6 Service Date means the scheduled date and time of the Service.

2. CONTRACT FORMATION

2.1 A contract is formed only once the Company has formally accepted a Booking and issued written confirmation, a booking reference, or allocated a driver and vehicle.

2.2 By confirming a Booking, the Client acknowledges and accepts these Terms in full.

2.3 No variation to these Terms shall be valid unless agreed in writing by an authorised representative of the Company.

3. PAYMENT TERMS – STRICTLY PRE‑PAYMENT

3.1 All Services must be paid in full prior to the Service Date. No Service shall be performed without cleared payment unless expressly agreed in writing under a separate B2B credit agreement.

3.2 Payment deadlines are communicated at the time of booking and are binding. Failure to comply entitles the Company to suspend or cancel the Service without liability.

3.3 Accepted payment methods include bank transfer, Wise, EFEX, PayPal and other methods notified by the Company.

3.4 Any bank charges, currency conversion fees or intermediary costs are the sole responsibility of the Client.

3.5 The Company reserves the right to refuse future bookings from Clients with a history of late payment or non‑payment.

4. DRIVER AND VEHICLE ALLOCATION

4.1 Driver allocation occurs immediately upon Booking confirmation. Once payment is received and the Booking confirmed, a specific driver and vehicle are assigned to the Service.

4.2 Driver and vehicle details are provided as part of the booking confirmation. This enables the Client and/or Passenger to verify licences, authorisations and compliance in accordance with Transport for London (TfL) and UK regulatory requirements in advance of the Service.

4.3 Once allocated, the driver’s availability is exclusively reserved for the Client’s Booking. The driver is therefore unable to accept alternative work or make personal commitments during that time.

4.4 This allocation forms a fundamental part of the Service and directly impacts the Company’s cancellation and refund policy.

5. CANCELLATIONS, REFUNDS AND COMPENSATION POLICY

5.1 Client‑Initiated Cancellations

The following refund policy applies strictly based on the time of cancellation prior to the Service Date:

  • More than 7 days before the Service Date: 100% refund
  • Between 48 hours and 7 days: 50% refund
  • Within 24 hours of the Service Date: No refund

5.2 These terms reflect the fact that the driver has been allocated, reserved and compensated for availability, regardless of whether the Service ultimately takes place.

5.3 Last‑minute cancellations directly result in lost income for the driver and lost operational capacity for the Company. As such, refunds within 24 hours are not possible under any circumstances.

6. FLIGHT DELAYS AND CANCELLATIONS

6.1 Flight Delays:

  • Drivers actively monitor flight status.
  • If a flight is delayed, the driver will wait accordingly and no additional waiting charges will apply, provided the delay is genuine and communicated.

6.2 Flight Cancellations:

  • If a flight is cancelled, the Service is considered chargeable and no refund will be issued.
  • The Company has fulfilled its contractual obligation by allocating the driver and reserving the service time.
  • The Client or Passenger must seek compensation directly from the airline.

6.3 Upon request, the Company will issue a receipt or confirmation of payment to support airline compensation claims. However, the Company bears no responsibility for airline‑related disruptions.

7. WAITING TIME AND NO‑SHOWS

7.1 Complimentary waiting times apply as outlined in the booking confirmation and airport‑specific guidelines.

7.2 Failure to make contact with the driver or operations team within the designated waiting period will be treated as a no‑show, resulting in full charge.

7.3 Passengers must never leave the agreed pickup location without first contacting the Company.

8. PARKING, SAFETY AND ACCESSIBILITY

8.1 Drivers will only park where it is legal, safe and authorised under UK law, airport regulations and local authority rules.

8.2 Drivers are not permitted to stop or park in restricted, unsafe or illegal locations, even if requested by the Passenger.

8.3 Any disabilities, mobility issues or special access requirements that may require specific parking arrangements must be declared in advance at the time of booking.

8.4 Failure to disclose such requirements may limit the driver’s ability to assist and shall not constitute a service failure by the Company.

9. PASSENGER CONDUCT AND BAGGAGE

9.1 Passengers are responsible for ensuring luggage details provided at booking are accurate.

9.2 Excess or undeclared luggage may result in service refusal without refund.

9.3 The Company accepts no liability for loss or damage to personal belongings.

10. LIMITATION OF LIABILITY

10.1 The Company shall not be liable for delays or failures caused by events outside its reasonable control, including but not limited to traffic, weather, strikes, accidents, airport operations or airline disruptions.

10.2 Liability is strictly limited to the value of the Service provided, unless otherwise required by law.

11. DATA PROTECTION

11.1 The Company processes personal data in accordance with UK GDPR and its Privacy Policy.

11.2 Passenger Information Forms (PIFs) may collect preferences, accessibility needs or relevant health information strictly for service personalisation and safety.

12. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

13. FINAL PROVISIONS

13.1 The Company reserves the right to amend these Terms at any time.

13.2 Continued use of the Services constitutes acceptance of the most current version of these Terms.

RCS London Transfer Ltd

Reliability. Compliance. Respect for people’s time.